Citizens who have a German ID card, eID card or electronic residence permit can use its online ID function. This allows you to identify yourself online for visits to the authorities, for example.

You can reset your PIN for using the electronic proof of identity at any time:

• as often as you like at home or
• if the PIN has been forgotten or blocked by entering it incorrectly three times, at a citizens' office or local administration office.

You will be helped free of charge at the Citizens' Office or a local authority if

• your online ID card is deactivated,
• you can no longer find your PIN letter with transport PIN,
• you have forgotten your PIN or
• the PIN is blocked.

We are happy to help you in person, but we only work by appointment. Book an appointment quickly and easily online in the appointment calendar at the Citizens' Office or the local administrations.